How Can We Help?
Browse the questions below. If you still need a hand, our team is one message away on the contact page.
Is WoodIdea really free?
Completely. There is no purchase necessary, and we never request payment information. Every game is a free demo.
How do I start playing?
Open the Games lobby, tap any title, and it loads straight in your browser. No download or install needed.
Can I win or withdraw money?
No. Play uses virtual credits with no monetary value. There are no prizes, payouts or withdrawals of any kind.
Do I need an account to play?
No. Accounts are optional and only personalise your greeting. They never store payment or sensitive financial data.
I forgot I was logged in — how do I log out?
Use the Log out button in the header (or the mobile menu drawer). Your local session clears immediately.
Which devices are supported?
Any modern desktop, tablet or phone browser. The site is fully responsive and needs no app store download.
A game will not load. What should I do?
Refresh the page, check your connection, and make sure your browser is up to date. If it persists, contact us with the game name.
How do I play responsibly?
Even though no money is involved, balance matters. See our responsible gaming page for tools and external support links.